Policies
Reservations.
Reservations are strongly encouraged to avoid disappointment. To guarantee a reservation a 50% deposit is required at the time of booking and a valid credit card placed on file.
Rates and Fees.
Rates, fees, prices listed are subject to change with or without notice. Rates are determined by a number of factors and rely on clients providing accurate and true statements about their pet(s) at the time of booking a reservation. Golden Days Pet Services at is sole discretion reserves the right to change or modify the rates originally quoted at the time of booking if information is later discovered that would have triggered a different service rate had it been disclosed. An example: a reservation is booked at our standard rate for a spayed or neutered dog. After checking in, it is discovered that the dog is intact. The rate structure for intact dogs is higher and the client would be immediately responsible for the difference price.
Options, Add-on Services & Extras
Golden Days Pet Services is pleased to provide our four-legged guests an array of optional high-quality products and services. These optional products and services are subject to availability and quantity limitations. Golden Days Pet Services reserves the right to substitute or modify a selected optional product or service with a comparable product or service. Optional products and services are subject to change with or without prior notice. Fees for optional products and services are due prior to checkout and require a credit card to be placed on file. In certain circumstances GDPS at is sole discretion may cancel an optional or add-on service. If we cancel an optional service client will receive either a full refund or a credit to thier online account for the entire amount charged for the optional service or add-on.
Payment for Services.
You agree to pay us for the Services we provide to your Pet during each visit at the rates set forth at the start of such visit (collectively the “Charges”). Prices are subject to change without notice and seasonal rates may apply. Charges begin on the day you leave your Pet in the care of GDPS. For GDPS Hosted stays check-out time is by noon on the Departure Date and additional charges will be due for late checkouts after 12 noon. Payment is due in full prior to services being rendered. If alternative payment arrangements are made, and you do not pay your bill in full on or before check-out, or by the last day of service, GDPS is required to return your Pet to you at the time of check-out. You understand, however, that you will remain liable for all Charges incurred during your Pet’s stay, and GDPS reserves the right to collect any unpaid balance. There is a $25 fee for all declined auto-debit transactions.
Payment Policy.
During non-holiday and non-summer time periods final payment is due 7 days before the check-in date or the date your requested services are scheduled to begin.
During holiday and summertime periods final payment is due no later than 14 days before the check-in date or the date your requested services are scheduled to begin.
Types of Payment Accepted.
We accept Visa, Master Card, American Express, and Discover Card, EFT, cash, and electronic checks. We do not accept paper checks.
Cancellation Policy - Boarding.
During non-holiday and non-summer time periods, please note Golden Days Pet Services cancellation policy for boarding clients is as follows:
* 8 or more days’ notice of cancellation prior to check-in date or the date your requested services are scheduled to begin: FULL REFUND GIVEN TO CLIENT.
* 4-7 days’ notice of cancellation prior to check-in date or the date your requested services are scheduled to begin: A CANCELLATION FEE OF 50% OF BOOKED SERVICES WILL BE IMPOSED. THE REMAINING BALANCE WILL BE CREDITED TOWARD FUTURE SERVICES.
* 3 or fewer days’ notice of cancellation prior to check-in date or the date your requested services are scheduled to begin: NO REFUND GIVEN TO CLIENT; A CANCELLATION FEE OF 100% OF BOOKED SERVICES WILL BE IMPOSED.
During dates on and up to two weeks before and after major national holidays and the summer period between June 1 - Sept 10 or for boarding clients and for pet sitting reservations that are longer than 14 days in length, the Golden Days Pet Services cancellation policy is as follows:
* 15 or more days’ notice for cancellation prior to reservation or the date your requested services are scheduled to begin.: FULL REFUND GIVEN TO CLIENT.
* 7-14 days’ notice for cancellation: A CANCELLATION FEE OF 50% OF BOOKED SERVICES WILL BE IMPOSED. THE REMAINING BALANCE WILL BE CREDITED TOWARD FUTURE SERVICES.
* 6 or fewer days’ notice of cancellation prior to check-in date: NO REFUND GIVEN TO CLIENT; A CANCELLATION FEE OF 100% OF BOOKED SERVICES WILL BE IMPOSED.
Early Return to Home or Late Departure from Home.
Golden Days Pet Services provides extremely limited open concept boarding and reservations are made to plan for occupancy and to hold one of the available spots for your dog for the dates of your reservation. Therefore, Clients returning home early or departing later than the date and time specified in the Client's reservation will remain responsible for the full amount of the original reservation, regardless of whether Client returned home early or departed later than what was scheduled on the original reservation. No amount of money will be refunded and no credit will be issued to a Client for early returns/check-outs or late departures/check-ins by Client after a reservation date has been confirmed agreed upon.
Insurance and Liability.
Golden Days Pet Services carries General Liability Insurance that meets industry standards for pet care. We are insured and bonded through Pet Sitter’s Associates. We have additional insurance for pets boarding on our premises.
Pet Sitting: No Share Responsibility. While you are away, Golden Days Pet Services cannot share responsibility for your pets with any other parties. This includes friends, neighbors, family, or other pet sitters—whether professional or nonprofessional. Our insurance protects you, your pets, and our sitters and does not include any other parties. If any other parties enter your home and care for your pets during the length of our contracted services, our service contract shall be deemed null and void. All services will immediately stop, all remaining appointments for that reservation will be canceled and no refunds or credits will be issued for the canceled service appointments. Thank you for understanding our commitment to safety and our professional standards.
Emergencies.
In an emergency or natural disaster, every effort will be made to contact you or your Agent to retrieve your Pet. You agree that Golden Days Pet Services, at its sole discretion, is authorized to transport, and/or to make temporary alternative arrangements to house and care for your Pet until you or your Agent can retrieve the Pet. You understand, however, that you will remain liable for all charges incurred, and GDPS reserves the right to collect any unpaid balance.
You understand it may not always be possible to safely evacuate your Pet.
Pet Health and Behavior.
We reserve the right to refuse to accept a Pet at check-in for any reason, including without limit, if it appears to us the Pet is sick, injured, in pain, or that its behavior could jeopardize the health or safety of other Pets or our staff.
a. No Pet can stay with us unless the Pet is healthy and we have confirmation from a licensed veterinarian or approved designee that the Pet has received all vaccinations required by GDPS.
b. If at any time your Pet is found to have fleas or ticks, we may provide the appropriate flea or tick removal treatment, and you authorize us to provide such service at your additional expense.
c. We may accept certain older Pets and we may administer routine medication for chronic conditions, but we are not equipped to care for acutely sick Pets or aggressive or biting Pets.
d. You represent that to the best of your knowledge, your Pet has not been exposed to rabies, distemper, or parvovirus within 30 days prior to beginning its stay with us.
e. If your Pet has been treated for a contagious illness, we cannot accept your Pet for at least two (2) weeks after treatment has been completed and a statement of health is obtained from a licensed veterinarian.
f. You acknowledge that we may contact appropriate authorities if your Pet bites another Pet or any person.
g. You acknowledge and agree that in the unlikely event your Pet becomes ill or injured, or if your Pet has a pre-existing condition which is aggravated by its stay, and requires professional attention we will attempt to notify you or your Agent at the telephone numbers you provide. If we cannot reach you or your Agent, GDPS at its sole discretion, may engage the services of a veterinarian and/or administer medicine or give other necessary attention to your Pet, and you authorize us to provide any such service at your additional expense. In cases we believe to be critical, we may take your Pet to the veterinarian first before trying to contact you. If you refuse medical treatment for your Pet, GDPS, at its sole discretion, may engage the services of a veterinarian and/or administer medicine to make your Pet as comfortable as possible until picked up by you or your Agent, and you authorize us to provide any such service at your additional expense. If we cannot reach you or your Agent, we will make healthcare decisions for your Pet based on the recommendations of available professionals.
Contact with Other Pets.
While your Pet is staying with us in DDC or GDPS Hosted Services or on GDPS Visits, during a scheduled walk, for example, he or she will come into contact with other Pets. Every effort will be made to ensure the safety of our guests by enforcing strict restrictions on Pets as set forth in GDPS procedures.
a. You acknowledge and agree that in the unlikely event your Pet is injured by another Pet, YOU RELEASE ICONIC PETS INC., GOLDEN DAYS PET SERVICES, ITS SUBSIDIARIES, AND ITS AGENTS FROM ANY LIABILITY FOR SUCH INJURY.
b. If your Pet injures another Pet, you will be solely responsible for any injury to the other Pet(s) as well as your own Pet, and YOU RELEASE ICONIC PETS INC., GOLDEN DAYS PET SERVICES, ITS SUBSIDIARIES AND ITS AGENTS FROM ANY LIABILITY FOR SUCH INJURY.
Communicable diseases: all Pets coming into the GDPS Hosted Stays/Boarding and DDC are required to be vaccinated. However, it is still possible for a Pet to become ill, even if vaccinated. You understand this risk and agree that GDPS is not liable for any illness suffered by your Pet during or after its stay, including but not limited to Tracheobronchitis (Canine Cough)
Injury to Client animal(s) by another animal (Fights).
Golden Days Pet Services and its contracted staff will not be responsible for any animal(s) that instigate fights with other animals or is injured by another animal while in Golden Days Pet Services care. Golden Days Pet Services will take all appropriate actions to ensure that Client’s animal(s) are not placed in the company of aggressive or violent animals and/or will immediately remove Client’s animal(s) from any animal fight.
Unsafe Pets.
This contract permits Golden Days Pet Services to use discretion to stop and end service at any time that Client’s pet(s) pose a danger to the safety and health of itself, other pets, other people or Golden Days Pet Services sitters/walkers.
Injury or escape of animals.
Client and sitter are aware that the highest level of care shall be given to any and all pets under the care of the pet sitter employed by Golden Days Pet Services. Client is aware that pet(s) are instinctual in nature and not always controllable by the sitter even when the highest level of care is provided. Should the Client’s animal(s) run away or be injured, the Client agrees that Golden Days Pet Services will not be responsible for any liability. The above waiver of liability in favor of Golden Days Pet Services shall not apply or be effective if Golden Days Pet Services conduct in providing its pet care services is found to be grossly negligent, reckless, or if there is intentional misconduct.
Abandoned Pet Procedure.
Unless otherwise required by applicable law, if you fail to pick up your Pet by the designated time:
a. All Services will stop, with the exception of medication administration necessary to ensure Pet health and safety and basic boarding services (food, water, relief time, and shelter). DDC guests may be converted to boarding services if the Pet has not been picked up before 6 PM and you shall pay the expense;
b. We will attempt to contact you by telephone and/or in writing using the information that you have provided, advising you that if your Pet is not picked up within a reasonable time period, your Pet will be deemed to be abandoned and that we will deliver the Pet to a third party adoption partner, Animal Control or other similar government agency. You understand that you may lose ownership of your Pet under these circumstances. If you fail to pick-up your Pet for any reason, YOU RELEASE GOLDEN DAYS PET SERVICES FROM ALL FURTHER LIABILITY AND RESPONSIBILITY FOR YOUR PET.
c. You shall remain liable to us for all unpaid Charges, including without limitation the court costs and reasonable attorneys’ fees incurred in the collection of the Charges.
Photographs and Film/Video.
I hereby give GDPS full permission to use videos, photos, recordings, or any likeness of my dog(s) for any company materials without receiving any compensation for its use & without any dispute. By entering into a GDPS facility, I understand that a photo/ video/ recording/ or likeness of me with my dog(s) can also be used by GDPS without receiving any notice/ compensation/ & without any dispute. I further release to GDPS all my rights or claims that I have, for myself & my dog(s), to any photos/ videos/ recordings/ or likeness/ etc.